New Year Message from Neural Technologies' CEO
Happy New Year from our CEO Kelvin Chaffer
As we step into 2025, the telecommunications landscape is evolving at an unprecedented pace. Emerging technologies and shifting consumer demands bring new opportunities and challenges alike. At the heart of these changes lies the imperative to protect revenue streams, enhance customer experiences, and foster industry-wide collaboration. Here's how I see the year ahead and what we're doing to empower operators to thrive in this dynamic environment:
Vision for the Industry in 2025
- AI: A Double-Edged Sword
AI continues to evolve, accelerating innovation but also enabling fraudsters to pivot with sophisticated new techniques across a range of mediums. From synthetic identities to adaptive social engineering, the threats are growing in scale and complexity.
Our Response: We are equipping operators with systems that don't just react but adapt, leveraging advanced machine learning to identify anomalies, predict fraud, and take proactive action in real time.
- The Rise of eSIM and New MVNOs
The proliferation of eSIM technology will drive a surge in lightweight MVNOs, offering flexibility and convenience for consumers. However, this agility may come at the cost of robust fraud prevention in the early stages.
Our Response: Our solutions bridge the gap, providing these emerging players with accessible, scalable fraud prevention and revenue assurance systems, ensuring they grow with confidence.
- The Era of Elevated Customer Expectations
Consumers now demand real-time responsiveness and seamless experiences, from activation to billing. Operators must rise to the challenge or risk losing customer loyalty.
Our Response: We are empowering operators to act in real-time, delivering the capability to meet customer expectations without compromising operational integrity.
- The Power of Collaboration and Standards
As the industry becomes more interconnected, adherence to standards set by bodies like GSMA will be crucial for ensuring interoperability and security.
Our Response: We actively support and integrate with GSMA frameworks, driving alignment across networks, vendors, and regulators to enable seamless and secure operations.
Our Commitment to Growth and Capability
At the heart of our mission is the belief that our growth is intrinsically tied to our customers’ success. In 2025, we will expand our team with top-tier talent, invest in upskilling to stay ahead of emerging challenges, and continue to foster a culture of innovation and resilience. We will work closely with our customers to strengthen defenses whilst unlocking new revenue streams utilizing the power of the data we are processing.
Together, with our partners and customers, we will build to thrive on the many opportunities in this ever-evolving industry.
Kelvin Chaffer
CEO at Neural Technologies
For more information contact our team
